Privacy policy

This policy explains which personal data Loretta Franca Jewelry collects through this website, why, how long it is kept, who can see it, and how you can ask us to correct or delete it. It follows the Law of Georgia on Personal Data Protection.

Who we are

The website is run by to be completed (company name), identification code to be completed, legal address to be completed. We decide how your data is used and are responsible for it.

For any question about your data, write to to be completed (email for data requests) or call to be completed (phone).

What we collect

When you place an order:

• your name, phone number and email address;
• the delivery address, if you choose courier delivery;
• the pieces you order with their configuration (stone, setting, metal, ring size), the date you need them by and any note you add.

When you write to us through a form:

• your name, your phone number or email, and your message;
• the piece you asked about, if you wrote from a product page.

When you browse the site:

• anonymous usage events (for example, that a page was opened or a filter was used), linked to a random identifier kept in your browser. They contain no name, phone, email or address;
• your IP address, to protect the forms from abuse. It is not linked to your order.

We use no advertising or third party tracking tools.

Why we use it

• To prepare, confirm and hand over your order. We call you on the number you gave to confirm the order and arrange payment.
• To answer your questions.
• To understand which pages and pieces interest visitors (in totals only), so we can improve the site.
• To keep the site and its forms safe.

We use order and enquiry details because you ask us to act on them. We send no marketing emails and we never sell your data.

What stays in your browser

Some information is kept in your own browser, not on our servers: the contents of your cart, the ring you are building, the language you chose, the random identifier for usage events, and whether you have already seen the opening animation. You can clear it at any time in your browser settings. Your cart and ring reach us only when you place an order.

Who can see your data

• The people at Loretta Franca who handle orders and enquiries.
• Our technical providers, only to run the site: Vercel (hosting) and Turso (database, servers in Frankfurt, Germany). Some of them are registered outside Georgia. to be completed (basis for transfers abroad, agreed with your lawyer)
• WhatsApp (Meta), only if you choose to write to us there. Its own privacy policy then applies.
• The courier who delivers your order: to be completed (courier company, if any).
• Banks (TBC Bank, Bank of Georgia) once card payment is connected: to be completed.
• Public authorities, when the law requires it.

How long we keep it

• Orders: to be completed (period, for example as tax and accounting rules require).
• Enquiries: to be completed (period).
• Anonymous usage events: to be completed (period).
• IP addresses kept to protect the forms: about a day, then deleted automatically.

Your rights

Under the Law of Georgia on Personal Data Protection you can ask us:

• to tell you which data we hold about you and give you a copy;
• to correct data that is wrong or incomplete;
• to delete your data or stop using it, unless the law requires us to keep it.

Where we rely on your consent, you can withdraw it at any time.

Send your request to to be completed (email for data requests). We answer within to be completed (time limit).

If you believe we handle your data unlawfully, you can complain to the Personal Data Protection Service of Georgia.

Security

The site uses encrypted connections (HTTPS). Orders and enquiries can be seen only by the people who need them for their work, each signing in with their own password.

Changes

We may update this policy. The date of the current version is shown at the top of the page.